Safaricom
Safaricom Emerald

Migration

Switching to Emerald is straightforward

Whether you're on PrePay or already on PostPay, the move takes three short steps.

Migration

Moving to Emerald is straightforward

Two paths. Same destination — your number, on a smarter monthly plan.

Keep your number. Activation usually completes in minutes.

  1. 1

    Choose a tier

    Pick the Emerald plan that matches your monthly usage on the Plans page.

  2. 2

    Dial *544# or visit a shop

    Use *544# from your line, or visit a Safaricom Shop with your ID.

  3. 3

    Confirm and activate

    Confirm the plan — your line moves to Emerald and your number stays the same.

Still deciding?

Ask Emerald AI — text or voice

Get a clear, brand-safe answer in seconds. Pick a plan with confidence.