Essentials
Light & dependable
KES 1,000
per month
- 400minutes
- 5 GBdata
- 1,000SMS
- Free Safaricom calls
- M-Ratiba ready
- eSIM compatible
AI-first onboarding · Safaricom Emerald
Upgrade to Safaricom Emerald
— just ask what fits you.
Get instant answers about plans, migration, billing, roaming and setup — then choose the Safaricom Emerald option that fits your lifestyle.
- Premium mobile plans
- AI help — text or voice
- Fast plan comparison
- Clear billing guidance
Plans
Pick the plan that fits your month
Five Emerald tiers. Same predictable bill, different allowances and perks.
Calls + chat first
Balanced
Everyday connectivity
KES 2,000
per month
- 1,000minutes
- 12 GBdata
- 2,000SMS
- WhatsApp & social bonus
- M-Ratiba automation
- eSIM compatible
Most Popular
Most Popular
Best value Emerald
KES 3,000
per month
- 2,000minutes
- 25 GBdata
- 3,000SMS
- Streaming bonus
- Roaming pack credits
- Priority support
Power User
Heavy data & roaming
KES 5,000
per month
- 4,000minutes
- 60 GBdata
- 5,000SMS
- Generous roaming pack
- Hotspot friendly
- Priority support
Elite
Always-on premium
KES 10,000
per month
- Unlimited*minutes
- 150 GBdata
- Unlimited*SMS
- Premium roaming
- Concierge support
- Multi-eSIM
Why Emerald
Premium connectivity, made effortless
One monthly payment
Bundle minutes, data and SMS into a single, predictable bill — no top-up anxiety.
Premium, worry-free
Reliable Safaricom coverage with priority support on higher tiers.
AI help, your way
Ask questions in text or voice — pick the right plan in seconds.
Set & forget with M-Ratiba
Automate monthly payments from M-PESA. No reminders, no missed cycles.
Roaming & eSIM ready
Every tier is eSIM-compatible, with roaming credits on Most Popular and up.
Migration
Moving to Emerald is straightforward
Two paths. Same destination — your number, on a smarter monthly plan.
Keep your number. Activation usually completes in minutes.
- 1
Choose a tier
Pick the Emerald plan that matches your monthly usage on the Plans page.
- 2
Dial *544# or visit a shop
Use *544# from your line, or visit a Safaricom Shop with your ID.
- 3
Confirm and activate
Confirm the plan — your line moves to Emerald and your number stays the same.
Smart payments & billing
Payments and billing, explained simply
Predictable monthly bills, multiple ways to pay, and clear rules — so the only thing on your mind is what you'll do with all that data.
Same date each month
Bills are issued on a fixed date and due by the date on your statement.
Reminders before & after
SMS and email reminders so nothing is a surprise.
Pay the way you want
M-PESA, card, bank, or fully automated with M-Ratiba.
Gentle service rules
If unpaid, only outgoing services pause. Pay and they restore automatically.
Automation
Set it once with M-Ratiba
Activate the M-PESA standing order for your Emerald bill and never think about cycles, reminders or late charges again.
- Pays your bill on time, every month
- Cancel or change anytime
- Works with every Emerald tier
Extras
Roaming, eSIM & care that travel with you
From Most Popular
Roaming, on demand
Pop a roam pack on before you fly. Most Popular and above include credits.
Every tier
eSIM in minutes
Provision a line by scanning a QR. Multi-eSIM available on Elite for tablets & wearables.
Power & Elite
Priority support
Skip the queue with priority care on higher Emerald tiers and concierge on Elite.
FAQ
Ask anything before you switch
Still deciding?
Ask Emerald AI — text or voice
Get a clear, brand-safe answer in seconds. Pick a plan with confidence.